FAQs
GENERAL FAQs
We aim to ship your item on the same day that you make the purchase during weekdays. If your purchase is after 3pm it is likely it will be posted the next working day.
Yes, as long as you are in the UK. Just select Next Day Delivery in the checkout option. If you need fast delivery abroad please email hello@oosc-clothing.com and as long as we receive your request before midday we will do our best to process your order for an additional fee.
The best way is to machine wash on 30 degrees. Please use a waterproof clothing wash. You can buy these very easily at most large supermarkets.
If you want to place a group order (10 suits or more), please drop an email to hello@oosc-clothing.com and we will be happy to help!
Yes, if you order over 10 jackets or suits we can customise these for you with a printed icon or logo. We can’t provide the option for custom designed ski suits currently. Please just get in touch and send an email to hello@oosc-clothing.com.
If you would like to cancel your order, we ask you to contact us directly at hello@oosc-clothing.com.
If your order has not turned up within a sensible timeline since you ordered (21+ days), please get in touch with us and we will do our best to locate it or get another product sent out to you. If you take longer than 30 days to get in contact with us, we will assume your order has been delivered which may affect our ability to issue you a refund or exchange if notified after this period.
From the 80's and 90's and throwback movies! Given most of our products have a steezy, retro vibe, we wanted their names to match that style. As such, you'll see names from the Fresh Prince Of Bel Air, Talladega Nights and the Step Brothers. If you see a name that's a bit 'out there', that's not us being disrespectful, we're just giving a nod to the past :).
To return a product, please follow the instructions on our Returns & Cancellation page. Request to return your order must be made within 30 days of receiving the goods. Parcels that carry a customs fee (sent from outside the EU) will be rejected as we will not cover this cost.
Returns address in EU: Fedex Supply Chain Services Netherlands BV, De Run 4255, 5503 LM Veldhoven, Netherlands
As an online business our prices change in response to fashion trends, stock, promotions and demand from customers. This does mean an item can change in price after you've purchased it.
Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price